1. Our Terms and Conditions and Customer Charter 

These are the terms and conditions (“Terms”) on which we supply our goods to you, whether these are upholstered items or occasional items such as mirrors and tables.

You can purchase goods from us in-store, via our Website and via our Direct Sales channel. These Terms apply to all these different channels.If you have ordered online via our Website or if you have placed an order via our Direct Sales channel, you will have been directed to this page.

Since most of our orders are for delivery to the UK mainland, the focus of these Terms is those deliveries. However, we do deliver to non-mainland addresses and these Terms set out the different timescales and procedures that apply to these deliveries or alternatively, we will notify you in advance of any special terms that will apply to these orders.

Please read these Terms carefully before you submit your order to us or before we accept your order. These Terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

By continuing with your order you are agreeing to be bound by these Terms and any purchases that you make are subject to these Terms. If you do not accept the Terms you will not be able to order any goods from us.

2. General 

These Terms apply between you and us. Unless expressly stated, no other person may benefit or rely on these Terms. Any rights under the Contracts (Rights of Third Parties) Act 1999 are excluded to the fullest extent permitted by law.

We reserve the right to vary these Terms from time to time. Such variations shall be notified on our Website or in- store or otherwise notified to you using the contact details provided with your order.

If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Terms, and the validity and enforceability of the other provisions of these Terms shall not be affected.

Where possible, if a provision of these Terms (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

These Terms and resulting contracts shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the courts of England. If you live in Scotland, you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

3. Information about us and contact details 

Ownership of goods shall remain with “ D&I FURNITURE NL” and shall not pass to you until “D&I FURNITURE NL” receives full payment and the delivery has been completed.

You can contact us by telephoning our Customer Service Team at 02084386867 or by writing to us at support@designandinterieur.com or our Showroom, Beedsdseweg 3-4A Culemborg / Netherlands

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

When we use the words “writing” or “written” in these Terms, this includes emails.

4. Specifications 

At D&I Furniture, we exclusively design the majority of our own furniture or in partnership with our skilled manufacturers worldwide. These designs are then manufactured by either a single manufacturer or placed with several, in order to ensure that volumes are met and that quality is maintained. As part of this process, we operate a constant improvement methodology where designs are updated and improved when necessary in order to both improve small details in the aesthetics or to improve performance or avoid issues. This means that our specifications may change without notice and that whilst our products remain essentially identical to the sample on display or on our Website, there may be reasonable changes and updates made over time that means it is not identical.

5. Pricing Errors 

We try our best to ensure that the prices on our Website are accurate and up-to-date. If we discover any errors in the pricing of the goods you have ordered we will inform you as soon as possible.

If we have displayed an inaccurate price, we are not obligated to provide the goods at the incorrect price and in these circumstances, if you do not wish to proceed with purchasing the goods at the correct price any payment you have made will be returned to you in full, using the same payment method that you used to place your order.

6. Warranty 

In addition to your consumer rights under legislation, we also offer a warranty in relation to our goods and the details of this is set out in these Terms.

Limited Warranty

All goods are supplied with at least 2 years’ manufacturer’s warranty from date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected. Additional charges will incur as call out charge and spare parts for any after sales requests after the warranty period expires. Please ask for pricing. Display items are sold as seen. It is

customer’s responsibility to inspect the product before purchasing. Warranty period for display products are 6 months from the time of delivery. Warranty will not cover any defects already displayed during the purchase. However, we may order new parts and carry out the repair work, if the customer accepts to pay towards the cost. if new damages occur during delivery or installation, these will be fully covered under the warranty.

What is covered under this limited warranty? 

If the item Is no longer sold we will provide an appropriate replacement. It is us that determine, at our sole discretion, what constitutes an appropriate replacement.

What is not covered under this limited warranty? 

This limited warranty does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products. This limited warranty does not cover normal wear and tear, cuts, scratches, or damage caused by impacts or accidents. This limited warranty does not apply if products have been placed outdoors or in a humid environment, e.g. a bathroom. This limited warranty does not cover consequential or incidental damages. Please also follow the recommended weight loads.

What will we do to correct the problem? 

We will examine the product and decide, at our sole discretion, if it is covered under this limited warranty. If considered covered, we through our own service operations, will then, at our sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this limited warranty, we will pay the costs of repairs, spare parts, labour and travel for repair staff that we incur, provided that the product is accessible for repair without special expenditure. This does not apply to any repair work not authorized by us. Replaced parts become the property of us.

7. Our Contract with You 

To place an order with us you must:

Provide the information we require such as name, payment details, delivery address, email address and phone number;

Be over the age of 18;

Be purchasing goods to be delivered in the NL.

We take payment (in full or by way of deposit) at the time you place your order. Taking payment does not mean that we have accepted your order and if we are unable to accept your order, we will refund your payment. We set out below further details in relation to your deposit and payments.

If you order via our Website, you pay by clicking on the checkout button and continuing as instructed. If you order via Direct or in-store, you will pay once prompted by your sales person.

Your chosen payment type will be charged when you submit your order whether you are paying in full or via deposit. This includes deposits prior to the finance application (if any).

8. Your Order 

The way you order is different if you order in-store or via Direct. You will be guided by a sales person through your selected products and services in detail, giving you all the information required, including maintenance and care information. All details, items and colours will be thoroughly checked and verified by you and your sales person. In confirming your order at the end of this process, you agree that the order and its contents are correct.

If you order through our Website, it is your responsibility to check all details items and colours in your basket. In pressing the checkout button, you agree that the order and the specifications and options that you have chosen are correct.

When placing an order, it is your responsibility to check when products will be available for delivery and if the timetable accords to your needs. Please note, that for non- mainland deliveries, delivery timescales may (depending on circumstances) be amended.

If we are unable to accept your order, we will inform you of this as soon as possible and will not charge you for the item that you have ordered. Examples might be because the item is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the item. Any money you have paid will be refunded to you in the same manner in which you paid.

9. Your rights to make changes to the Contract 

We work to tight timescales with our supply chain but we do give you opportunities to change/amend your order and set out the relevant timescales below.

After you have received your Email Confirmation, if you wish to make a change to the goods you have ordered, please contact us and we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change is unacceptable to you, you may end the contract as set out below. Your statutory rights are not affected.

10. Delivery 

We will deliver D&I Furniture to the address you gave us at the time you placed your order.

you to arrange a suitable delivery date. You will be offered an initial delivery slot but if this not acceptable, we will offer a maximum of two more alternatives. Target delivery dates will be arranged within our normal delivery days, times and areas and you will be notified. The room must be cleared prior to the delivery day and there must be enough space for our team of assemblers to mount and locate furniture in the room comfortably. On the delivery day our team will assemble (where necessary) goods in the room initially chosen by you and product must be inspected by you (the customer) notify us of any shortfalls and visible damages. We cannot accept any claim for damages where the product is not inspected at the time of delivery and if the satisfaction note has been signed. In case a delivery is missed, there is a charge of €45 + BTV applicable for the second appointment. Multiple deliveries may be charged.

All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure to complete delivery in estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed & delayed, however any delay on delivery dates will not entitle you to any sort of compensation, also cancellation of the order will still be subject to cancellation rules which can be seen on “Cancelling your order” section of the Terms and Conditions.

11.Payment 

An upfront deposit is required initially to place your order and to receive a formal invoice. The deposit is non-refundable. The remaining balance must be paid and cleared 48 hours prior to delivery. Unfortunately, foreign credit and debit cards are not accepted as a method of payment. D&I FURNITURE NL may offer you an interest free payment option of up to 48 months’ by 3rd party lenders, subject to your credit score. All our quoted prices are inclusive of 21% BTV

12.Cancellation 

All of our goods are specially made for our customers therefore, once the customer gives the order, the order can not be cancelled without covering the cancellation fee. The customer can cancel the order any time before the delivery, by paying %30 of the invoice (order) amount. If the customer fails to pay the cancellation fee, or fails to pay the outstanding invoice amount before the delivery, D&I FURNITURE NL. has right to refer your outstanding balance to a 3rd party debt collection company and the customer will be liable for any further costs and interest. %10 compound monthly interest may be charged.

13. Cancellation By D&I FURNITURE NL

D&I FURNITURE NL has right not to accept or cancel the order for any reason that is not protecting the company’s interest. If an order is cancelled by us, we will refund the deposit back within 21 days.